Client Experience Analyst

New York, United States · Client Services

Description

About the Role

The Client Experience team is essential to FundApps' success. We have a stellar list of high-profile clients (3 of the world's 10 largest hedge funds) relying on us for their day-to-day business, and we strive to provide the best service possible. Our B2B NPS stands at 62.5 (Excellent) and we’re embarking on some serious growth globally across our teams and clients, doing things in RegTech that have never been done before. No two days are the same, and we hope you find this as exciting as we do!

This is a role that benefits from a broad skill set and will help lay the path to continue building your career. At its core, the Client Experience team is directly responsible for keeping FundApps customers happy, productive, and blown away by the level of support and care we provide. In addition to your core role, you’ll have ample opportunity to work with our Product, Marketing, and Content teams to ensure your customer insight helps keep our company driving in the right direction.

If you’re looking for a new challenge and this sounds exciting to you, we’d love to hear from you!

Requirements

What you'll do

Essential

Bonus Points

Benefits

Life at FundApps


Check out our blog post if you’d like an inside scoop on Life at FundApps


👩🏾🌈👦🏼🌏👵🏼👳🏽👽

We are proud of the diversity of all FundAppers - it makes us strong. You will find flexibility around religious observances, our national flags all around the office, a monthly ‘Laydeez who lunch’ and a Pride celebration with some epic Cher and RuPaul playlists! If you’re looking for a workplace where you can just be yourself, you’re in the right place.


Your privacy
Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at FundApps. We may also retrieve and store information from your public social media profiles for the same purpose. You can find out more about how your data is used and your rights in our privacy policy.

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